ALL TERMS

MARTIAL LAW

MARTIAL PERCUSSION™

ALL TERMS:(LONG FORM)

READ ALL TERMS BEFORE PURCHASING.

PURCHASES MADE CONSTITUTE AGREEMENT TO ALL TERMS.

VIEW PRIVACY POLICY

GENERAL POLICY:

♦MARTIAL PERCUSSION™ & STAFF RESERVE THE RIGHT TO REFUSE ANY RETURNS, REFUNDS, OR SALES TO ANYONE FOR ANY REASON AT ANYTIME.

ONLY BUYERS ARE ACCEPTED FOR WEBSITE REGISTRATIONS. ALL NONQUALIFIERS WILL BE AUTO DELETED.

♦PLEASE NOTE: ALL CONSTRUCTION, SHIPPING, FINISH AND GENERAL WAIT TIMES VARY ACCORDING TO SPECIFIC SITUATION AND SALES VOLUME

MARTIAL PERCUSSION HAS NO CONTROL OVER – NOR IS THERE A GUARANTEE GIVEN ON SHIPPING TIMES

MARTIAL PERCUSSION IS ALWAYS OPEN TO REASONABLE OFFERS

ALL DRUM ORDERS REQUIRE APPROVED/CLEARED PRE-PAYMENT

MARTIAL PERCUSSION DOES NOT GUARANTEE STAIN/COLOR MATCHING

ALL ORDERS ARE PROCESSED IN ORDER RECEIVED

MP© RESPONDS TO ALL FORMS OF COMMUNICATION ASAP

ANY SPECIAL REQUESTS MUST BE SUBMITTED & MUTUALLY AGREED BEFORE PAYMENT IS SUBMITTED

ALL FULLY HAND-CRAFTED SPECIFICATIONS ARE MET WITHIN 00.125″

MP ACCEPTS NO COD OR “AFTER THE SALE” FEES WHATSOEVER

GENERALLY: RETURN SHIPPING WILL ALWAYS BE PAID BY CUSTOMER

SHIPPING POLICIES:

MARTIAL PERCUSSION© USES THE LEAST EXPENSIVE METHOD AND CARRIER.

MARTIAL PERCUSSION HAS NO CONTROL OVER – NOR IS THERE A GUARANTEE GIVEN ON DELIVERY TIMES

ON ORDERS PLACED BEFORE 2 P.M. CDT/CST SAME DAY SHIPPING IS EXPEDITED & ARE SCANNED IN TRANSIT SYSTEM

ORDERS PLACED ON WEEKENDS SHIP ON MONDAYS (TUESDAYS ON MONDAY HOLIDAY)

CONTINENTAL USA ORDERS SHIP FREE (WITH SOME EXCEPTION)

ORDERS SHIPPED TO U.S. TERRITORIES WILL PAY 50% (Unless other conditions/arrangements are met)

INTERNATIONAL CUSTOMERS MUST PAY ALL SHIPPING, TAXES, TARIFFS, AND ANY OTHER FEES OR COSTS ASSOCIATED WITH THEIR SPECIFIC ORDER. ACTUAL PRICES PAID WILL BE REPORTED – NO EXCEPTIONS!

RETURN SHIPPING WILL ALWAYS BE PAID BY CUSTOMER UNLESS ONE OF THE 4 PRODUCT CONDITIONS NAMED BELOW EXISTS:

  • 1)FAILED TO MEET REQUIRED SPECIFICATIONS
  • 2)EXHIBITED A DESIGN FLAW
  • 3)ITEM WAS DAMAGED IN TRANSIT AND ALL PROPER DOCUMENTATION HAS BEEN SUBMITTED
  • 4)HAD OTHER DOCUMENTED ARRANGEMENTS AGREEABLY MET.

REFUNDS/RETURNS POLICIES

♦FOR ALL RETURNS:

ALL RETURNS REQUESTS MUST BE INITIATED WITHIN 14 DAYS OF RECEPTION. ANY RETURNS/REFUNDS REQUESTED AFTER 14 DAYS FROM DELIVERY WILL BE DENIED!

√REFUNDS INITIATED ONLY AFTER RETURNED MERCHANDISE IS RECEIVED & VERIFIED√

EMAIL FOR RETURN
  1. EMAIL TO pettymd13@att.net – WITH ITEM, REASON, NECESSARY PHOTOS, ALL PROPER DOCUMENTATION, AND ANY OTHER HELPFUL INFO YOU CAN RELAY
  2. WAIT ON ACCEPTANCE CONFIRMATION
  3. PURCHASE RETURN LABEL & NOTIFY MP OF TRACKING
  4. CHECK INBOX FOR TENATIVE FULL REFUND AMOUNT AND GENERAL CONFIRMATION
  5. CHECK ORIGINAL PAY SOURCE FOR REFUND (3-7 BUS DAYS TO PROCESS)

MOST ITEMS ACCEPTED WITHIN 14 DAYS FOR “FULL REFUNDS”. (EXCEPT CUSTOM CUT OR DESIGNED DRUMS/SHELLS)

♦NO FULL REFUNDS ON CUSTOM ORDERED GOODS WHICH INCLUDES BUT IS NOT LIMITED TO THE USE OF SAWS, DRILLS, ROUTERS (EDGES), COLOR APPLICATIONS (I.E., CLEAR LACQUER), PARTS UPGRADES, ETC THAT REQUIRED CONSTRUCTION UNLESS MP™:  

  • 1)FAILED TO MEET REQUIRED SPECIFICATIONS
  • 2)EXHIBITED A DESIGN FLAW
  • 3)ITEM WAS DAMAGED IN TRANSIT
  • 4)HAD OTHER DOCUMENTED ARRANGEMENTS AGREEABLY MET.
  • GENERALLY: RETURN SHIPPING WILL ALWAYS BE PAID BY CUSTOMER UNLESS ONE OF THE 4 CONDITIONS NAMED ABOVE EXISTS

ANY RETURN REASON OTHER THAN THE FOUR NAMED ABOVE CONSTITUTES A “BUYER’S REMORSE RETURN”

BUYER’S REMORSE RETURN REFUNDS INCLUDE APPLICABLE RESTOCK FEES AND 50% ORIGINAL SHIPPING COSTS (SPLIT THE LOSS)

“FULL REFUNDS” INCLUDE ANY DEDUCTIONS=RESTOCK FEES, BROKEN/ALTERED PARTS OR ANY PART OF A DAMAGED RETURNED ITEM NEEDING REPAIR/REPLACEMENT.

TRANSIT DAMAGED RETURNS:

♦NOTE: MP REQUIRES PICTURES OF DAMAGE ASAP VIA TEXT/EMAIL PRINTABLE ATTACHMENT(S) STRICTLY USED AS EVIDENCE FOR CLAIMS FOR GOODS DAMAGED IN TRANSIT. LACK OF EVIDENCE IN ALL “DAMAGED IN TRANSIT” CLAIMS RESULTS IN BUYER TAKING ALL DAMAGES RESPONSIBILITY AND RESULTS IN DECREASED FULL REFUNDS TO COMPENSATE FOR ALL REPAIRS, LABOR, SHIPPING, ETC. (SEE FULL RETURNS POLICY)

WITHOUT PROPER COMMUNICATION/DOCUMENTATION REFUNDS MAY BE REDUCED/REFUSED. (SEE RETURNS PAGE)

REGARDING DAMAGED RETURNS & INSURANCE CLAIMS: MARTIAL PERCUSSION™ Customers WILL NOT wait on insurance claims payments. MP™ issues refunds upon reception/verification of goods whether or not insurance has been filed, paid, pending, etc provided the digital pics of damage and all other required information has been received.

√REFUNDS INITIATED ONLY AFTER RETURNED MERCHANDISE IS RECEIVED & VERIFIED√

♦REGARDING ITEMS RETURNED TO MP™:

ANY CUSTOM ITEMS RETURNED VIA INCOMPLETE DELIVERY WITH THE ERROR IN NO WAY THE FAULT OF MARTIAL PERCUSSION™ WILL BE SURRENDERED BACK TO MARTIAL PERCUSSION WITHOUT QUESTION.
A SECOND DELIVERY ATTEMPT MAY OCCUR WHEN BUYER COVERS SHIPPING COSTS.
NO THIRD ATTEMPTS WILL BE MADE.

REASONS MAY INCLUDE BUT ARE NOT LIMITED TO “SUSPENDED MAIL SERVICES – PER COUNTRY” “NO MAIL RECEPTICLE”; “NO SUCH ADDRESS”; “REFUSED”; “RETURNED WITH POSTAGE DUE”; “TIME EXPIRED”; “NO LONGER AT ADDRESS”; “NO SUCH ADDRESS”; “ADDRESS CORRECT BUT UNDELIVERABLE”; “ADDRESS INCORRECT”; “RETURN TO SENDER”; ETC – ANY SERVICE THAT PERTAINS TO INCOMPLETE DELIVERY WITHOUT ERROR WHATSOEVER BY MARTIAL PERCUSSION™

♦CURRENT RESTOCK FEES: $.01-149.99=23% * $150.00-349.99=$18% * ITEMS $350.00 up=13%

♦WARRANTY POLICY:

WARRANTY PAGE MUST BE FILLED OUT AND PROPERLY SUBMITTED (VIA PRINTABLE EMAIL) TO MP™ FOR VALIDATION

→LIMITED LIFETIME WARRANTY PLEDGE by

MARTIAL PERCUSSION© Excellence worth recording™

Martial Percussion™ stands behind its chosen parts and work with a Limited Lifetime Warranty which states:

If during the functional lifetime of any MARTIAL PERCUSSION instrument- it exhibits a defect resulting in malfunction/failure (under “normal” circumstances NOT including full disassembly, abuse, or overtightening of ANY appliance-parts 2 yrs) MP repairs/replaces any said defects at no charge to original purchasing customer. MP RETURN SHIPS to Continental USA – ONLY.* OFFER NON TRANSFERRABLE

PLEASE REGISTER ALL PRODUCTS TO VALIDATE WARRANTY submit via email (as printable attachment) for MARTIAL PERCUSSION validation

Customer Name:______________________________________ Buy Date:______________________

Item name & description:______________________________________________________________

___________________________________________________________________________________________

___________________________________________________________________________________________

Address: _________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Owner Signature/Date:______________________________________________________________ PLEASE Print For Your Records, Scan & submit

PLEASE CHECK OUT ALL POLICIES BEFORE MAKING ANY PURCHASE(S). PURCHASES MADE CONSTITUTE AGREEMENT TO THESE TERMS.

MARTIAL PERCUSSION™ CONTACT OPTIONS:

MP© RESPONDS TO ALL FORMS OF COMMUNICATION ASAP

1. INSTANT MESSAGE USING MESSENGER ICON (LOWER RIGHT)

2. EMAIL TO: pettymd13@att.net

3. TALK/TEXT DIRECT USING NUMBER ON CONTACT PAGE PHOTO

PLEASE CHECK OUT ALL POLICIES BEFORE MAKING ANY PURCHASE(S). PURCHASES MADE CONSTITUTE AGREEMENT TO THESE TERMS.

♦MARTIAL PERCUSSION™ AND STAFF RESERVE THE RIGHT TO REFUSE ANY RETURNS, ANY REFUNDS, OR ANY SALES TO ANYONE FOR ANY REASON ANYTIME.

MARTIAL PERCUSSION . COM © Excellence Worth Recording ™

THE AFFORDABLE FULL SERVICE CUSTOM DRUM SHOP SINCE FEB 2006