RETURNS

Martial Percussion accepts most returns

PLEASE REVIEW ALL POLICIES BEFORE MAKING ANY RETURNS. RETURNS/PURCHASES MADE CONSTITUTE AGREEMENT TO ALL TERMS.

AFTER SUBMISSION OF PHOTOS (IF NECESSARY) & ALL PROPER LEGAL DOCUMENTATION PLEASE FOLLOW SPECIFIC RETURNS INSTRUCTIONS FOR ALL RETURNS BELOW:

  1. EMAIL pettymd13@att.net – WITH ITEM, REASON, NECESSARY PHOTOS, ALL PROPER DOCUMENTATION, AND ANY OTHER HELPFUL INFO YOU CAN RELAY
  2. WAIT ON ACCEPTANCE CONFIRMATION VIA EMAIL REPLY
  3. PURCHASE RETURN LABEL & NOTIFY MP OF TRACKING
  4. CHECK INBOX FOR TENATIVE FULL REFUND AMOUNT AND GENERAL RECEPTION CONFIRMATION AFTER RECEPTION
  5. CHECK ORIGINAL PAY SOURCE FOR REFUND (USUALLY 3-7 BUS DAYS TO PROCESS)

IN CASE OF BUTTON/LINK FALURE EMAIL ALL CORRESPONDENCE TO: pettymd13@att.net

RETURN EMAIL

NO REFUNDS ON CUSTOMER DESIGNED/SPECIAL ORDERED GOODS WHICH INCLUDES BUT IS NOT LIMITED TO THE USE OF SAWS, DRILLS, ROUTERS (EDGES), COLOR APPLICATIONS (I.E., CLEAR LACQUER), PARTS UPGRADES, ETC THAT REQUIRED CONSTRUCTION WITH EXCEPTION TO:

  • 1) FAILED MEETING SPECIFICATIONS
  • 2) EXHIBITS DESIGN FLAW
  • 3) WAS DAMAGED IN TRANSIT
  • 4) EXHIBITS OTHER DOCUMENTED ARRANGEMENTS AGREEABLY MET

♦WITHOUT PROPER COMMUNICATION OR REASONABLE TIME EXPECTANCY (14 DAYS FROM DELIVERY DATE) RETURNS MAY BE REFUSED.

NO PER ITEM PARTIAL REFUNDS ISSUED-WE REPAIR/REPLACE ALL CUSTOM RETURNS (WITH LITTLE EXCEPTION)

RETURN SHIPPING COSTS WILL ONLY BE PAID BY BUYER WITH EXCEPTION TO RETURNS FOR THE REASONS LISTED ABOVE↑

ANY REASON OTHER THAN ONE OF THESE FOUR NAMED DIRECTLY ABOVE CONSTITUTES A “BUYER REMORSE REFUND”

ALL BUYER REMORSE RETURNS ARE CHARGED RESTOCK FEES

FACTORY DRUMS MAY BE REFUNDED FOR ANY REASON WITHIN 30 DAYS. (BUYER REMORSE RULES APPLY)

♦ITEMS RETURNED POLICY:

  • ANY RETURN SERVICE THAT PERTAINS TO INCOMPLETE DELIVERY WITH NO ERROR WHATSOEVER BY MARTIAL PERCUSSION© WILL BE SURRENDERED AT RECEPTION UNLESS ARRANGEMENTS ARE MADE FOR BUYER TO COVER SHIPPING COSTS FOR A SECOND DELIVERY ATTEMPT WITHIN 14 DAYS OF ORIGINAL CONFIRMED DELIVERY DATE.
  • ITEMS RECEIVED “RETURNED” WILL ONLY BE HELD FOR 14 DAYS BEFORE THEY ARE RELISTED
  • NO THIRD ATTEMPTS WILL BE MADE.

♦REASONS MAY INCLUDE BUT ARE NOT LIMITED TO:
“NO MAIL RECEPTICLE”; “NO SUCH ADDRESS”; “REFUSED”; “RETURNED WITH POSTAGE DUE”; “TIME EXPIRED”; “NO LONGER AT ADDRESS”; “NO SUCH ADDRESS”; “ADDRESS CORRECT BUT UNDELIVERABLE”; “ADDRESS INCORRECT”; “RETURN TO SENDER”; ETC – ALL SERVICES THAT PERTAIN TO INCOMPLETE DELIVERY WITHOUT ERROR WHATSOEVER BY MARTIAL PERCUSSION™

♦RETURN DAMAGED ITEMS:

IT IS BUYER’S RESPONSIBILTY TO BACK UP CASE IN ALL DAMAGE CLAIMS BY FOLLOWING ALL DAMAGE RETURNS INSTRUCTIONS.

MARTIAL PERCUSSION™ REQUIRES IMMEDIATE PICTURES OF ALL DAMAGE TO ALL ITEMS AND CONTAINERS VIA PRINTABLE & LEGIBLE EMAIL ATTACHMENT(S) TO BE USED AS LEGAL EVIDENCE FOR ALL CLAIMS.

WHEN RECEIVED FOR RETURNS WITHOUT PHOTOS AND ALL NECESSARY LEGAL DOCUMENTATION ALL APPLICABLE DAMAGES WILL BE ASSESSED TO THE BUYER AND DEDUCTED FROM FULL REFUNDS. PLEASE MAKE SURE TO PACK FOR RETURN SHIPPING WITH CARE SO NO ADDITIONAL DAMAGE IS DONE.

♦”FULL REFUND” ADJUSTMENTS WILL BE MADE FROM THE REFUND AMOUNT AS SO STATED:

  • ANY SHIPPING/TRANSIT DAMAGES NOT PROVEN WITH PROPER PICTURES, PHOTOS, DOCUMENTATION, COMMUNICATION, ETC WILL BE DEDUCTED FROM DAMAGED RETURNED REFUNDS.
  • NO PROOF OFFERED FOR DAMAGED GOODS RESULTS IN 100% OF ORIGINAL SHIPPING COST INCLUDED IN ADJUSTMENTS DEDUCTED FROM FULL REFUNDS

√REFUNDS INITIATED ONLY AFTER RETURNED MERCHANDISE IS RECEIVED & VERIFIED√

♦VIEW RESTOCK FEES LIST UNDER “RETURNS” TAB

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THE AFFORDABLE FULL SERVICE CUSTOM DRUM SHOP SINCE FEB 2006